Q:

Do your prices include tax?

A:

No. Tax will be calculated during checkout.

 

Q:

What types of payment do you accept?

A:

We accept PayPal, Credit and Debit Card payments.

 

Q:

If the item I purchased goes on sale after the item is delivered, can I file a price match?

A:

Yes. You can guarantee a 30-day price protect.

Q:

How can I change my shipping details?

A:

Please contact us as soon as possible before we ship your order. If your order has been shipped already, changing the shipping address might cause a delay on your order and might generate additional charges.

 

Q:

How to cancel my order?

A:

If you decide to cancel your order before we ship your order, we will issue a full refund. Please contact us to cancel your order.

 

Please note we are unable to accommodate changes and cancellations for special/custom orders and items marked as 'Clearance' or specified as on 'Final Sale'.

 

Q:

How do I track my order? Do I need to have an account to track my order?

A:

When you place an order with us, you will receive the order confirmation via email. For items with a lead time, we'll let you know as soon as your items are ready for ship. Once the order has shipped you will also receive a shipment notification email that will contain the tracking link. If you can’t find these emails in your inbox, please check your spam or promotions folder.

 

You can also go to "My Orders" page to check your order status or send us a message via Contact Us page.

Q:

Where do you ship to? How much is delivery?

A:

We offer free Standard Curbside shipping across the United States, exclude Hawaii, Puerto Rico, and Alaska.

 

Q:

How long will my order take?

A:

It usually take 7-15 days to arrive at your place.

 

Q:

Can I pay for expedited shipping?

A:

Unfortunately, we are unable to offer expedited shipping services currently. However, please be assured that we are relentlessly coordinating with our factories, warehouses, and logistics partners to minimize lead times and prevent delays. We will promptly notify you of any updates as they occur.

 

Q:

Can I schedule the shipment to meet my plan if I don’t want to receive it too soon?

A:

Yes, we can delay the shipment according to your request. Please reach out to us before we ship your order and let us know the specific date you want the items to deliver.

Q:

How many days do I have to return the product if I don't like it?

A:

If you don't love your items, you can return it within the first 30-days. It commences from the date goods are received. Do note that we only accept returned products that are in original packaging and as-new condition. Please refer to the Shipping, Returns & Refunds page for more information.

 

Q:

Can I apply an exchange?

A:

Only identical product can be requested for exchange with valid reason, such as shipping damage or manufacturer defects. Otherwise, you will need to return your item(s) under our return policy and place a new order at your convenience.

 

Q:

What should I do if I receive a defective product?

A:

We’rereally sorry about that. Please refer to the Shipping, Returns & Refunds page for how to deal with Damaged, Defective or Wrong Items upon delivery.